Call the Philippines and Enjoy 2000 minutes per month. Call any PLDT, Smart or Sun number. No Internet needed. Up to 5 numbers: change them any time!.

FAQ

FAQ

 

PRODUCT INFORMATION

1 - What is TipidCalls 3in1?
TipidCalls 3in1 is a long distance calling service that gives you up to 2,000 minutes every month to contact to PLDT, Smart or Sun Cellular numbers in the Philippines.

2 - Do I need to have internet connection to use this service?
You don’t need to have internet connection for this service.


3 - Why buy TipidCalls 3in1?

  • We want to keep you close to your loved ones with an affordable and quality option, with English and Tagalog speakers at customer service available for you that can be contacted by local line, Facebook or this web page.
  • You don’t need to spend hundreds to stay in touch with your loved ones.
  • There is no need for you to waste your data plans, or those of your loved ones.
  • There is no need to be tied to WIFI.


USING THE PRODUCT

1 - How can I call to the Philippines?

  • Our customer care will be providing you with a unique local number to dial, and your favorite persons to call will be linked to your phone number, on speed dial form, from 1 to 5.
  • Simply dial your local assigned number, you will hear a “beep” sound, press the key for your pre-stored number in the Philippines, and talk to your special person! Our call is connected immediately, so there is no waiting in line to connect!   


2 - Can I send text messages to the Philippines with this service?
This service is only for long distance calls. There is nothing like the sound of your voice to make your loved ones feel close!


3 - Can I use any phone to call to the Philippines?
You may only use the number that has been registered for this service. This is to ensure we know it is you is calling and to make your call very easy: we have your numbers ready on speed-dial, so you don´t need to memorize numbers or pass through a difficult dialing process.

4 - Can I change the phone number that I have registered?
Yes, you can change the phone number you have registered for the service. Service charges may apply.


5 - Can I use the service to call other networks?
You may use the service to connect to any PLDT, Smart or Sun Cellular number only, which are the majority of numbers in the Philippines. If your loved ones do not use those services, we can help you to enroll and switch to PLDT, Smart or Sun. Remember: we want to keep you close to them!, so we can help you to send a SIM Card to your loved one in the Philippines to switch provider.


6 - When can I use my account?
You may use your account once activated. Activation takes less than 24 hours. When we help you to send a SIM Card to your loved one in the Philippines, the activation process could take more time.


7 - Is there a maximum call duration when using TipidCalls 3in1?
In order for you to manage your minutes, there is a call cut after 60 minutes. You simply redial your local number and speed dial of the number you were calling to be connected again.


MONTHLY SUBSCRIPTION FEE (MSF)


1 - What is the monthly subscription for TipidCalls 3in1?
It is a 30 days service cycle. Price varies depending on the length of the subscription. Visit our web page plan/promo section. We also would be delighted to hear from you via our Customer Service Group: 1-800-737-2710, 1-800-737-2613, 1-800-714-3401 and 1-877-TAWAGNA, by email at customer.care@tipidcalls.com or through our Facebook page 

 

https://www.facebook.com/TipidCallsPh/

 


2 - How do I pay for my subscription?
You can pay through our web page using a credit card. We also accept paypal, debit cards or gift cards (VISA, MasterCard, Discover and American Express logo). Last options are available at our Customer Service 1-877-TAWAGNA


3 - Can I pay using cash?
Yes, we also accept money remittance or bank-to-bank money transfers.


4 - Can my family in the Philippines pay for my subscriptions?
Yes, they can, either through remittance or cash deposit.


5 - When do I get billed for the next monthly subscription?
Customers are billed from five (5) to ten (10) days before the end of their subscription period.


6 - How will I pay my monthly bill?

  • The most convenient way to pay your monthly bill is by using a credit card or debit card in our web page or providing the information to our customer service.
  • Our payment system will automatically deduct your monthly fees from your account as per the contract terms. And is there is any query on payment, our customer Service will call you to ensure uninterrupted use of the service. You can also contact them by email at care@tipidcalls.com
  • If you are not using a credit card or debit card, you may also pay in cash through remittance or bank transfers. And in case you might have overlooked your account, our customer service will call you to ensure uninterrupted use of the service.

 

PERSONAL INFORMATION

1 - What about my personal information?

  • At TipidCalls we appreciate your trust, so we are a PCI compliance company, which means your information is secure. PCI compliance stands for Payment Card Industry Data Security Standard. As a security-minded organization, we have built a series of defenses in our networks, endpoints and applications to keep your information secure at high level compliance standards.
  • Your personal information is will be used only for support, billing cycles and promotions.