FAQ - Frequent Asked Questions

PRODUCT INFORMATION

TipidCalls 3in1

TipidCalls 3in1 is a long distance calling service that gives you up to 2,000 minutes every month to contact to PLDT, Smart or Sun Cellular numbers in the Philippines.

You don’t need to have internet connection for this service.

We want to keep you close to your loved ones with an affordable and quality option, with English and Tagalog speakers at customer service available for you that can be contacted by local line, Facebook or this web page.

  • You don’t need to spend hundreds to stay in touch with your loved ones.

  • There is no need for you to waste your data plans, or those of your loved ones.

  • There is no need to be tied to WIFI.

USING THE PRODUCT

This service is only for long distance calls. There is nothing like the sound of your voice to make your loved ones feel close !

You may only use the number that has been registered for this service. This is to ensure we know it is you is calling and to make your call very easy: we have your numbers ready on speed-dial, so you don´t need to memorize numbers or pass through a difficult dialing process.

Yes, you can change the phone number you have registered for the service. Service charges may apply.

You may use the service to connect to any PLDT, Smart or Sun Cellular number only, which are the majority of numbers in the Philippines. If your loved ones do not use those services, we can help you to enroll and switch to PLDT, Smart or Sun. Remember: we want to keep you close to them!, so we can help you to send a SIM Card to your loved one in the Philippines to switch provider.

You may use your account once activated. Activation takes less than 24 hours. When we help you to send a SIM Card to your loved one in the Philippines, the activation process could take more time.

In order for you to manage your minutes, there is a call cut after 60 minutes. You simply redial your local number and speed dial of the number you were calling to be connected again.

MONTHLY SUBSCRIPTION FEE (MSF)

It is a 30 days service cycle. Price varies depending on the length of the subscription. Visit our web page plan/promo section. We also would be delighted to hear from you via our Customer Service Group: 1-800-737-2710, 1-800-737-2613, 1-800-714-3401 and 1-877-TAWAGNA, by email at customer.care@tipidcalls.com or through our Facebook page:

https://www.facebook.com/TipidCallsOfficial

Yes, we also accept money remittance or bank-to-bank money transfers.

Yes, they can, either through remittance or cash deposit.

Customers are billed from five (5) to ten (10) days before the end of their subscription period.

  • The most convenient way to pay your monthly bill is by using a credit card or debit card in our web page or providing the information to our customer service.
  • Our payment system will automatically deduct your monthly fees from your account as per the contract terms. And is there is any query on payment, our customer Service will call you to ensure uninterrupted use of the service. You can also contact them by email at customer.care@tipidcalls.com.
  • If you are not using a credit card or debit card, you may also pay in cash through remittance or bank transfers. And in case you might have overlooked your account, our customer service will call you to ensure uninterrupted use of the service.

Free Bee

About Free Bee

Free Bee is a mobile app that allows you to call your family and friends even if they aren’t connected to the Internet. You can call them directly from the Free Bee app to their PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers for free or at affordable rates.

Free Bee gives you free calls to the Philippines that are sponsored by advertisers. You may also purchase premium call credits to the Philippines for uninterrupted ad-free calling experience.

You have 500 and 1000 minutes, which are not available directly in to the APP.

A free call credit is a sponsored call from advertisers that you can use to call any PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers in the Philippines.

A premium call credit is an ad-free paid call package that you can enjoy in calling any PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers in the Philippines at very affordable rates.

A Free call credit is an ad-sponsored call credit that lets you call for FREE to any PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers in the Philippines after watching a 15-30 second video ad while a Premium call requires you to purchase Premium call minutes to be able to call to the Philippines without call cuts and ads.

Upon successful registration in the Free Bee app, you will get to enjoy up to 2-minute free calls daily to the Philippines by watching a 15-30 seconds advertisement through the app.

Your Free Calls are not transferrable to another Free Bee app user.

You can call any PLDT Landline, PLDT Landline Plus, Smart, TNT, and Sun numbers in the Philippines using Free Bee App.

If you’re using an iOS device, you can also avail of its Premium Credits valid for calls to other networks.

Currently, our premium call package for other networks is available for iOS or iPhone users.

The Free Calls and Premium Call credits are valid for calls to any PLDT Landline, PLDT Landline Plus, Smart, TNT, and Sun numbers in the Philippines only.

If you’re using an iOS device, you can also avail of its Premium Credits valid for calls to other networks in the Philippines.

Downloading and registration

Anyone with a smartphone can download and register to Free Bee. Free Bee also works on tablets.

The Free Bee app works both on Android and iPhone devices. For best experience, Android OS must be at least version Kit Kat while iOS version must be at least 9.2.1

To download Free Bee, launch Google Play Store if you’re using an Android device or App Store if you’re using an iPhone and search for Free Bee or visit www.freebeecalls.com/ to download.

Follow the steps to register in Free Bee:

  1. Launch the Free Bee app installed in your device.
  2. You can use your foreign mobile number (non-Philippines number) or your Smart Roaming SIM for registration.
  3. Enter the 4-digit verification code that was sent to your mobile number.
  4. Once your mobile number has been verified, you must enter the following personal information:
    1. First Name
    2. Last Name
    3. Gender
    4. Birthday
  5. Tap “Next” to submit your personal information.
  6. Once you have agreed to the Terms of Use and Data Privacy policy, you may start calling using the Free Bee app.
  1. Please check your phone’s SMS inbox.
  2. If the code doesn’t arrive after 5-10 minutes, you can tap the Resend Code button.
  3. If the code still doesn’t arrive after tapping the resend button, please email us at help@freebeecalls.com

Premium Calls

  1. To use your Premium Call minutes, launch Free Bee app.
  2. Tap “Contacts” and select from your contact list or manually enter the number on dial pad.
  3. Click “Premium” button to call using your Premium Call minutes.

For iOS Users:

  1. Launch the Free Bee app installed on your iPhone.
  2. Select “Account”, tap “Call Credits”, choose “Account Management, then select “Use Premium Pin”.
  3. Enter the 14-digit PIN code and tap “Submit”.
  4. Premium Call credits will be loaded to your account.

For Android Users:

  1. Open Free Bee App installed in your Android device.
  2. Tap the side menu and tap “Call Credits”, choose “Use Premium Pins” and enter the 14-digit PIN and tap the green check button.
  3. Premium call credits will be loaded to your account.

For both Android and iOS users, these are the available Premium Call Plans:

Price $2 $5 $10
Minutes 100 Minutes 500 Minutes 1000 Minutes
Validity 7 days 30 days 30 days

No, you can purchase once your current plan expires or has been fully consumed.

You can call up to 10 unique numbers in the Philippines per day. If you want to call a different number after the 10th number, you may try to call the next day as the call number limit resets daily.

You can purchase Free Bee Premium Call credits through the nearest Atlas Express Padala stores near you.

For iOS Users:

  1. Launch Free Bee app on your iPhone.
  2. Go to “Account” and tap “Call Credits”
  3. Select “Account Management” and choose “Enter Promo Code”
  4. Enter the promo code and tap submit.

For Android Users:

  1. Launch Free Bee app on your Android phone.
  2. Tap the side menu and tap “Redeem Codes”
  3. Enter the promo code and submit.

Account Management

You need to register your new SIM in Free Bee to be able to use the app.

Currently, the credits are tied to your registered mobile number. Transferring of premium credits from your old account to your new account is not possible.

Yes, you can. As long as you receive the verification code via SMS and can input it during registration, you can login to another phone with a different SIM. Please note that once you login to another device, your Free Bee account will be logged out from the other device.

You must update your main contact list on your phone so that it would reflect to your Free Bee app contact list.

You can directly dial their phone numbers to call them, but it is better to add your friend’s mobile number on your device contact list, so you can call them conveniently, anytime.

Yes, you can use the Free Bee dial pad to call an unsaved mobile number. Just go to “Contacts” and click the “dial pad” icon on the lower right side of your screen.

Your Free Calls are not transferrable to another Free Bee app user.

No, currently it is not available for download in the Philippines.

For iOS Users:
You can view the list of your recent and past premium purchases in ACCOUNT > CALL CREDITS > ACCOUNT MANAGEMENT > RECENT TRANSACTIONS.

For Android Users:
Tap the SIDE MENU > CALL CREDITS > PURCHASE HISTORY

No. Free Bee is a call-only application.

No. Free Bee is available for voice calls only.

In calling a mobile number in the Philippines, use the dialing format:
+63 <10-digit mobile number>
Or
63 <10-digit mobile number>

In calling a landline number in the Philippines, use the dialing format:
+63 <area code> <landline number>
Or
63 <area code> <landline number>

To report an issue or ask for more information regarding Free Bee, you may email us at help@freebeecalls.com or send us a message through our Facebook page – m.me/freebeecalls

PERSONAL INFORMATION

  • At TipidCalls we appreciate your trust, so we are a PCI compliance company, which means your information is secure. PCI compliance stands for Payment Card Industry Data Security Standard. As a security-minded organization, we have built a series of defenses in our networks, endpoints and applications to keep your information secure at high level compliance standards.
  • Your personal information is will be used only for support, billing cycles and promotions.